Privacy Policy

Overview

TotalForm Rialto Concrete Masters operates the website located at rialtoconcrete.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using the Site, you agree to the practices described in this policy.

We take your privacy seriously. We do not sell your personal information to third parties.

Information We Collect

Information you provide directly

When you submit a contact form, request an estimate, or send us a message through the Site, we collect the information you enter. This may include your name, phone number, email address, property address, and a description of the project you are inquiring about. We use a third-party form service (Tally) to collect and transmit this data.

Information collected automatically

When you visit the Site, standard web server logs and analytics tools may automatically collect certain information. This includes your IP address, browser type and version, the pages you visit, the time and date of your visit, and the referring URL (the page you came from). We use this information to understand how visitors use the Site and to improve its performance.

Cookies and similar technologies

The Site may use cookies - small data files stored on your browser - to support analytics and site functionality. You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. Some features of the Site may not function properly if cookies are disabled. Third-party analytics providers (such as Google Analytics, if installed) may also place cookies when you visit the Site.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and contact you about your estimate or project request.
• To communicate with you about scheduling, project details, or follow-up questions.
• To understand how visitors find and use our website so we can improve it.
• To comply with legal obligations or respond to lawful requests from government authorities.

We do not use your information for automated decision-making or profiling, and we do not use it to send unsolicited marketing messages unless you have specifically opted in.

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We use third-party tools to operate the Site and manage communications, including form processing services. These providers only receive information necessary to perform their function and are not permitted to use it for other purposes.
• Legal requirements: We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect the rights or safety of TotalForm Rialto Concrete Masters, our customers, or others.
• Business transfers: If TotalForm Rialto Concrete Masters is sold or merged with another entity, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Data Retention

We keep personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law. In practice, this means:

• Contact form submissions and project inquiry records are retained for up to 3 years after the last project or communication with you.
• Analytics data collected through third-party tools is subject to that provider's own retention policy.

When information is no longer needed, we delete it or anonymize it so it can no longer be associated with you.

Your Rights

Depending on where you live, you may have rights regarding your personal information. California residents have rights under the California Consumer Privacy Act (CCPA), which may include:

• The right to know what personal information we have collected about you and how it is used.
• The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• The right to opt out of the sale of your personal information. We do not sell personal information, so this right is already honored.
• The right to non-discrimination for exercising any of these rights.

To exercise any of these rights, contact us using the information in the "Contact Us" section below. We will respond within 45 days.

Third-Party Links

The Site may contain links to external websites that are not operated by TotalForm Rialto Concrete Masters. We have no control over the content or privacy practices of those sites and are not responsible for them. We encourage you to review the privacy policy of any site you visit.

Children's Privacy

The Site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it promptly.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at: